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Accessibility statement for eGo, Online applications and Online payments

This accessibility statement applies to eGo, Online applications and Online payments webpages on the domain https://resources.gsmd.ac.uk

This website is run by Guildhall School of Music & Drama under license agreement with the application provider Tribal Education Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

Please see technical detail below

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed in this statement or think we’re not meeting accessibility requirements, please contact the Registry Office with details including screenshots if relevant: registry@gsmd.ac.uk

Enforcement procedure

If you are not happy with the initial response within the Guildhall School you can contact marketing@gsmd.ac.uk to escalate your request.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your requests, you can contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Throughout Milton Court we have an Infra-Red system for those who are hearing impaired. All floors and venues in Milton Court are fully accessible, except for the cloakroom on Level -1 – staff will arrange your cloakroom items to be taken down for you upon request at the entrance. In our Silk Street building, hearing loops are provided in the Music Hall and Theatre, with all venues suitable for wheelchair users.

Download our Milton Court Access Guides from the Visiting Us webpage to find out more about accessibility in Milton Court.

Find out how to contact us.

Technical information about this website’s accessibility

Guildhall School of Music & Drama is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

The accessibility problems and plans to fix them are listed in the ‘Navigation and accessing information’, ‘Images and video content’, ‘Interactive tools and transactions’ and ‘PDFs and other documents’ sections.

Disproportionate burden

Web content on this site consists of a mixture of template content from the software supplier and internally configured content from the Guildhall School. The software supplier will not release fully accessible content until Version 10.0 (May 2020) which the Guildhall School will implement in November 2020. The Guildhall School has assessed the cost, time and resources required for doing a detailed WCAG 2.1 evaluation prior to then. We believe that doing so now would be a disproportionate burden within the scope and meaning of the accessibility regulations. Please see the results of our Second Basic Accessibility Check in the next sections, and the ‘What we’re doing to improve accessibility’ for our plans for future audit.

PDF documents (see ‘PDFs and other documents’) for academic years prior to 2020/21 are not expected to be accessed and therefore it would be a disproportionate burden to update them. See ‘What to do if you can’t access parts of this website’ for details of how to request content in alternative formats.

The process to generate PDF files containing personal student data from the student records system has been investigated during 19/20 and the free software currently being used does not enable us to meet accessibility standards. We’ve assessed the cost of replacing the software during 2019/20 however we believed that doing so during Summer Term 2019/20 was a disproportionate burden within the meaning of the accessibility regulations. We will investigate alternatives and make another assessment before the end of 2020/21.

Recordings of videos containing guidance information were added during the Covid-19 pandemic. The information was also available via other resources and on request. The Guildhall School has assessed the cost, time and resources required for adding closed captions and transcripts and believe that doing so at the time would be a disproportionate burden within the scope and meaning of the accessibility regulations. See ‘What to do if you can’t access parts of this website’ for details of how to request content in alternative formats.

Navigation and accessing information

Images and video content

Interactive tools and transactions

Content that’s not within the scope of the accessibility regulations

The regulations apply to publicly facing webpages. Pages for staff do not need to demonstrate compliance but through a wider commitment to accessibility Tribal and the Guildhall School are also amending staff screens where possible.

The accessibility regulations don’t require us to fix intranet content behind a login (including eGo and our application forms) published before September 2019 until they are reviewed however we have agreed a plan for review in order of priority.

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix documents previously generated by the student records system as an audit trail, or files we no longer expect to be accessed. See ‘What to do if you can’t access parts of this website’ for details of how to request content in alternative formats.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. For the 2020/21 academic year onwards we have either fixed these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website.

This website was last tested by the Guildhall School between 01/07/2020 and 21/09/2020. The basic accessibility test was carried out by the Assistant Registrar – Student Database Support at the Guildhall School using TotalValidator, NVDA and inspection.

We used this approach to deciding on a sample of pages to test:

We tested:

Additional areas of non-compliance have been logged from tests with other new content during 2019/20.

What we’re doing to improve accessibility

We plan to:

If you would like to find out more about our accessibility plans and roadmap for this site please contact us on registry@gsmd.ac.uk

This statement was prepared on 21 September 2019. It was last updated on 30 September 2020.